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Frequently asked questions
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Check the support pages or contact us.
What happens when my trial is over?
Simply keep on rowing with your subscription! Choose a monthly or annual subscription to continue right where you left off and unlock even more achievements!
Can I use my subscription on all my devices?
EXR works cross-platform. This means that your account and performance data are synced on all your devices. Just make sure that you use EXR on only device at a time.
Which payment methods are available?
Currently, you can pay by credit card, Apple Pay and SEPA bank transfer. We plan on adding more payment methods in the near future.
Do I need to subscribe again every month or year?
EXR subscriptions renew automatically. Using your preferred payment method, you are charged for your subscription at your chosen rate (monthly or yearly). To prevent the automatic renewal, stop your subscription before the start of the next billing cycle. Check and manage your subscription via https://account.exrgame.com/account/subscription.
When am I charged from EXR?
You are being invoiced at the beginning of each billing cycle. For example, if you buy a monthly subscription on , you pay for the next month's subscription on .
Why can’t I subscribe?
Make sure that your Adblock browser extension is turned off when subscribing to EXR.
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