Account & subscription

What does the free trial include?

This is what you get when you sign up for the free trial.

Why should I subscribe?

EXR features include multiplayer rowing, structured workouts, 3D environments and training tools.

My EXR profile

Learn how to edit your EXR profile information, including name, photo, bio, body metrics and account settings.

Connect third-party apps to EXR

Sync your workout data with apps like Strava and the Concept2 Logbook.

PM and Concept2 logbook verification

Learn how to connect your Performance Monitor (PM) to EXR and sync workouts with the Concept2 Logbook for verification and rankings.

Reset password

Learn how to reset your EXR password when logged in or logged out and recover your account via email.

Refer a Friend

Learn how the EXR Refer a Friend program works, how to share your referral code, and which rewards you can unlock by inviting friends to join EXR.

Pricing and subscription FAQ

Learn about EXR pricing, subscriptions, billing, invoices and how to manage or change your plan.

Refer a friend

Invite friends to EXR and receive unique rewards!

Subscriptions, billing and refunds

Manage your EXR subscription, including billing, payment methods, invoices, renewals and refund information.

Family Plan

Learn about EXR’s Family Plan, including shared subscription access, pricing, member management and upgrade options.

Pricing and billing plans

Learn more about the different pricing options.

Redeem row time

Learn how to redeem your EXR row time voucher and activate free access using a valid code.

EXR gift voucher

Learn how to gift an EXR subscription voucher and send a redeemable gift code for indoor rowing access.

Connect with the EXR community

Join the EXR community to connect with rowers worldwide and stay updated via Discord, Strava, social media and newsletters.

EXR ambassadors

Learn what EXR ambassadors are and how ambassador status and exclusive items work in the game.

Support