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Support

Account

What does the free trial include?

Here's what to expect when signing up for the free trial...

Why should I subscribe?

Here's what to expect when purchasing a subscription...

My EXR profile

Keeping your EXR profile up-to-date…

Online events

Sign up for online rowing events to instantly join and earn rewards.

Connect third-party apps to EXR

Sync your workout data with apps like Strava and the Concept2 Logbook.

PM and Concept2 logbook verification

Learn how to use EXR with your PM, Concept2 logbook verification and rankings…

Manage past sessions (FIT files)

Learn how to download and share your past sessions with your favorite fitness apps

Reset password

Reset your password by following these 3 steps...

Follow other rowers

Gain insight into others’ statistics and create custom leaderboards.

Refer a friend

Invite friends to EXR and receive unique rewards!

Subscriptions, billing and refunds

Check out the summary of the refund and subscription policies...

Family Plan

Discover how to upgrade to a Family Plan…

Pricing and billing plans

Learn more about the different pricing options.

Redeem row time

Find out how to redeem your row time voucher…

EXR gift voucher

Share the fun of indoor rowing with your loved ones by gifting them an EXR voucher including a unique gift code!

EXR Community

Become part of the EXR Community to make new friends and row together online! The EXR Community is represented on various channels for you to get in touch with members from all over the world.

EXR ambassadors

Find out more about the beta version ambassadorship offer...