Support

Subscriptions purchased via Apple’s App Store or iTunes have limitations: you cannot redeem vouchers, unsubscribe on the EXR website, or buy a family plan.

We do not have control over Apple’s subscription system, including renewals, payments, and refunds. To avoid these limitations, consider canceling your Apple subscription and subscribing to EXR directly via our website.

How to upgrade to a family plan

1. Cancel your subscription with Apple. If eligible, ask Apple for a refund for your remaining game time by giving the reason “I did not mean to buy this”.
2. Open your browser and log into your EXR profile to purchase a new subscription including the family plan. The remaining days of your Apple subscription are automatically added.
3. On your EXR subscription page, scroll down to add up to 2 family members’ EXR accounts and grant them access.

How to switch to a native EXR subscription

1. Cancel your subscription with Apple. If eligible, ask Apple for a refund for your remaining game time by giving the reason “I did not mean to buy this”.
2. Open your browser and log into your EXR profile to purchase a new subscription.

How to redeem a voucher

1. Cancel your subscription with Apple. If eligible, ask Apple for a refund for your remaining game time by giving the reason “I did not mean to buy this”.
2. Log into EXR to redeem your row time voucher.

Do you have questions? Reach out to EXR’s customer support!