Subscriptions, billing and refunds
In general, EXR subscriptions are non-refundable and cannot be paused. You can stop your subscription anytime via your web profile. Stopping your subscription does not delete your EXR account, so you can continue using your profile whenever you feel like training and subscribing again.
EXR subscriptions renew automatically. You are charged for your subscription at your chosen rate (monthly or yearly from the date you subscribed) via your preferred payment method. Stop your subscription before the beginning of your next billing cycle to prevent its automatic renewal.
As mentioned when purchasing EXR, subscriptions are generally non-refundable.
The exception is an unused subscription. The requirements for refunding unused subscriptions are not having rowed (which means having covered more than 0 meters) with EXR in the last 3 calendar months after your latest purchase. If you trained with EXR and therefore used the app in this period, you will not be eligible for a full or partial refund. Please read the Terms and Conditions for more information on our refund policy.
We recommend testing EXR during the free trial before purchasing a subscription to check whether it matches your hardware and expectations.
Accidentally paid double or want a refund for your unused subscription? Let us know.