Support

My EXR profile

How can I change my profile information?

Open the EXR website and log into your account. Click on profile and select edit profile to edit this information:

  • First and last name
  • Bio
  • Gender
  • Height
  • Weight
  • Country
  • Date of birth

After changing your information, don’t forget to click on save changes.

Which profile information is important for my workouts?

EXR uses your weight for its speed calculations when having EXR Split selected. Other data will be used later in the competition mode.

Does the app immediately use my new profile information?

Restart your app to use your updated information.

How do I change my username?

Send us a request to change your username via the contact form. Please include the following information:

  • The email address that you linked to your EXR account
  • Your old username
  • The new username you’d like to use

Never share your password with anyone. The EXR staff will never ask for your password.