Trouble connecting via Bluetooth

Sometimes you might experience some pairing issues with EXR. Here are a few options you can try to resolve these issues:

  1. Restart both your rowing machine and EXR.
  2. Before connecting the device that runs EXR to your rowing machine, make sure that EXR is already open.
  3. Follow the steps propsed in the in-game slide show.
  4. Find the solution on the support page of your rowing machine.
  5. Place the device that runs EXR as close as possible to your rowing machine to stabilize the Bluetooth connection.

If the problem is recurring when using other apps, it might hint on your rowing machine’s Bluetooth being the cause. You could then try to get in touch with the machine’s manufacturer and ask for a solution there.

Still experiencing problems?

  • Open EXR, select the question mark and follow the displayed steps. Afterwards, you can report the issue directly in the app.
  • Alternatively, contact us by using the contact form. Don’t forget to mention which device you use. The EXR support team is going to get back to you as soon as possible!