Support

How to send an error report

The easiest way to send an error report is by using the in-game feedback form which automatically attaches the most important information. A lot of data is sent automatically, yet forwarding additional information like logs helps speed up the troubleshooting process.

Windows

To access logs on Windows, open the file explorer. There, you copy and paste the following file path into the top bar:

%appdata%\..\LocalLow\Salty Lemon Entertainment\EXR

Next, press enter. You now see the folder in which 2 .log files are listed.

Screenshot file explorerScreenshot logs

Select the 2 log files and add them as an attachment when sending an email to support@exrgame.com. Please describe the problem the problem as detailed as possible and don’t forget to mention which device you run EXR on (e.g. HP Envy x360).

Mac

To access logs on Mac, follow this file path:

Mac/Users/USER-NAME/Library/Containers/EXR/Data/Library/Logs/SaltyLemonEntertainment/EXR

In this path, "USER-NAME" is a placeholder for your account name on your Mac.

Select the 2 log files and add them as an attachment when sending an email to support@exrgame.com. Please describe the problem the problem as detailed as possible and don’t forget to mention which device you run EXR on (e.g. MacBook Pro 2021)