EXR Loyalty item set
The EXR Loyalty items are a permanent reward included with every yearly EXR subscription. When you purchase a yearly plan, the complete three-piece set is instantly unlocked on your account with no extra purchases or steps required.
The complete loyalty set consists of three unique items:
- Loyalty Crown
- Loyalty Suit
- Loyalty Blade Design
The items were originally introduced on September 9, 2026, as part of EXR's 5th birthday celebration. During the five-day birthday event (September 9 through September 13, 2026), rowers could unlock the items simply by completing a rowing session in the app. Following the conclusion of the birthday event on September 14, 2026, the loyalty set transitioned into an exclusive, permanent perk for yearly subscribers. From September 14 onwards, purchasing a yearly EXR subscription is the only way to obtain these items.
Once you have unlocked the loyalty items, they remain permanently attached to your account. Even if you later decide to switch from a yearly plan to a monthly or six-month subscription after your annual period ends, you will retain full access to the loyalty set.
Frequently asked questions & troubleshooting
Can I unlock the loyalty items without a yearly subscription?
No. Aside from the limited 5th birthday celebration in September 2026, a yearly EXR subscription is the only way to unlock the loyalty set. The items cannot be bought or unlocked separately.
Do I keep the items if I change my plan later?
Yes. Once unlocked through a yearly subscription, the loyalty set stays in your Item Library permanently, even if you switch to a monthly or six-month plan in the future.
What happens if I refund my yearly subscription?
If your initial yearly subscription ends due to a refund, the loyalty items will be removed from your account.
Purchased a yearly subscription but missing your items?
First, make sure that you are running the latest version of the EXR app. Next, restart the application and check your Item Library again.
If the items are still missing, please contact EXR Support with the email address linked to your EXR account so our team can verify your subscription and assist you.