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Support

Troubleshooting

Fixing Bluetooth issues

Learn how to solve pairing issues…

How to send an error report

Learn how to report errors using the feedback form or log files.

EXR session didn't save

There are several reasons your EXR session did not save and several quick ways to fix it. Learn how to in this article...

EXR doesn't run smoothly

3 ways to improve stability.

EXR crashes

4 methods to run EXR.

Inaccurate statistics

Discover why statistics might differ from your rowing machine…

Limitations for Apple subscriptions

Learn how to switch to a regular subscription from an Apple one if you can’t redeem your row time…

Apple Health with non-iOS devices

Having issues syncing your data to Apple Health? Learn more with this article...

Pricing and subscription FAQ

Find answers to your questions about EXR’s pricing, billing plans and subscriptions in this FAQ. You can also find more information on the support page on how to manage subscriptions.

Contact developers

Get in touch using the contact form.