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Support

Technical support

Fixing Bluetooth issues

Fix Bluetooth pairing issues in EXR and learn how to establish a stable connection with your rowing machine and heart rate monitor.

Does EXR run on my hardware?

Check the system requirements for EXR, including supported devices, operating systems, RAM and hardware recommendations.

How to send an error report

Learn how to send an EXR error report and find log files on Windows and Mac to help troubleshoot issues faster.

EXR session didn't save

Fix EXR session saving issues, including sync problems, server errors and Strava upload failures.

EXR crashes

Learn how to fix EXR crashes and startup issues caused by outdated hardware, software or installation problems.

Inaccurate statistics

Why EXR shows different statistics than your rowing machine or Strava apps.

Limitations for Apple subscriptions

Learn about limitations of EXR subscriptions purchased via Apple, including restrictions on vouchers, family plans and account management.

Apple Health with non-iOS devices

Sync EXR workouts with Apple Health and transfer training data using iOS devices or workarounds.

Contact developers

Get in touch using our contact form.